Shipping Policy

Order Processing

All orders are prepared and shipped within 1 to 3 business days following payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high volume (sales, promotions, the holiday season, product launches, etc.), additional time may be required. In such cases, we make every effort to ship your order as quickly as possible.

Delivery Times

Delivery times depend on your location and the selected carrier.

As a general guide:

* Europe: 4 to 8 business days
* International: 7 to 15 business days

These timeframes are estimates and may vary depending on shipping conditions or customs formalities.

Shipping Costs

Shipping costs are calculated automatically when you place your order.

The amount depends on:

* the delivery country;
* the weight and volume of the order;
* the chosen delivery method.

Any free shipping offer is clearly indicated on our store when applicable.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number that allows you to track your package's progress in real time.

Lost or Delayed Packages

Once the package has been handed over to the carrier, we cannot guarantee delivery times.

In the event of a significant delay or if you believe your package is lost, please contact us. We will take the necessary steps with the carrier to find a solution as quickly as possible.

Delivery Address

It is the customer's responsibility to verify the accuracy of the information provided when placing the order.

We cannot be held liable for delays or additional costs resulting from an incomplete or incorrect address.

Refused or Unclaimed Packages

If a package is returned to us due to a refused delivery or because it was not collected within the allotted time, any re-shipping costs will be the customer's responsibility.

International Shipping

We ship to several countries.

Depending on the destination, customs duties, local taxes, or import fees may be applied by the relevant authorities. These costs are the sole responsibility of the customer.

Contact
If you have any questions regarding your delivery or order, please contact us via our contact form or by email. Our team will get back to you as soon as possible.